These are the Quality facts of life at Hobbs. While we strive to perform at a Customer Returns for Device Quality rate of 0.000%, we're not quite there yet. We're getting closer every quarter, though, and if you've read our Quality Policy - a companywide commitment to improving products, processes and services...and a continuous evaluation of our Quality Management System - you know we'll get there one day soon.
Other manufacturers don't share this type of information so we can't say how they'd compare. But we can say that we have customers who have been continually buying Hobbs brand products since we opened our doors in 1984 and that wouldn't happen if the quality of our products did not meet their demanding requirements.
| Medical Customer Returns for Device Quality July 16 thru Nov 16 | ||||||
| Catalog # | Product Type | Problem | # Returns | Total Items Returned Defective | Period Sales | % Returned per Model |
| SDAN1000 | Needle | Poor Extension | 1 | 1 | 3358 | 0.03% |
| AKI00100-01 | Brush | Detached Handle | 2 | 2 | 5133 | 0.04% |
| Total | 3 | 3 | ||||
| ALL MEDICAL DEVICES = 0.0004% | ||||||